AIM-SG FAQs

    Technical
    • To enter the website - An internet browser (e.g. Internet explorer, Mozilla Firefox, Google Chrome)
    • To log in to website - Java (any version from Java 6 update 10 to the latest)
    • To view user guides - Adobe Acrobat Reader
    • Check internet connection to determine its serviceability at your end;
    • Resolve the internet connection problem if necessary before logging in;
    • If internet connection is verified as without problem, please contact AIS at Tel: (65)65956053 or (65)65956056.

    This could be due to one of the following reasons:

    • You have not registered for an account. - Please register for an account.
    • You have keyed-in in the wrong username and/or password. - Please try again.
    • Your account has been locked as you have exceeded the maximun number of tries for logging in. Please contact AIS at Tel: (65)65956053 or (65)65956056 to unlock your account.

    This could be due to one of the following reasons:

    • You need to download the .pem file, store it in your computer and follow the Java guide (both are available at https://fpl-1.caasaim.gov.sg/).
    • Your office LAN could be blocking your logging in. You can try to connect to a non-office LAN to verify the connection and notify your IT department accordingly.

    Please go to "Control Panel" -> Open "Java" -> Select "Advanced" tab -> Scroll down to "Advanced Security Settings" -> Tick the checkbox beside "Use SSL 2.0 compatible ClientHello format and the checkbox beside “Use TLS1.0” -> Apply -> OK

    You do not have access rights to this terminal type. Please verify with AIS at Tel: (65)65956053 or (65)65956056.

    You do not have access rights to this terminal type. Please verify with AIS at Tel: (65)65956053 or (65)65956056.

    Operation

    A pilot or aircraft operator is required to submit a flight plan to Air Traffic Control (ATC) in respect of the following flights:

    1. Flights on airways, associated holding areas and all other controlled airspaces whether IFR or VFR;
    2. Any flight or portion thereof to be provided with air traffic control service;
    3. Any flight within or into designated areas, or along designated routes to facilitate co-ordination with appropriate military units or with air traffic service units in adjacent States in order to avoid the possible need for interception for the purpose of identification;
    4. Any flight across international borders.

    Please refer to AIP Singapore page ENR 1.10-1.

    With the exception of an emergency situation, at all times, a helicopter shall not be operated within the Changi Control Zone or overland and outside of Heli-Route Charlie, unless prior permission has been obtained from the Director-General, CAAS.

    Please refer to AIP Singapore page ENR 3.4-3.

    Owing to the high concentration of built-up areas, severe airspace limitations and intense low flying aircraft operations, flights by the following aircraft types are prohibited over the territory of Singapore:

    Aircraft principally designed for the purpose of sports or recreation, commonly referred to as home-built, ultralight, microlight, hang-glider and such others, even though they may have a valid Certificate of Registration or a Certificate of Airworthiness.

    Please refer to AIP Singapore page ENR 5.5-1.

    A pilot can report a bird or wildlife strike via RTF to Air Traffic Control (ATC) or by completing and submitting a copy of the Wildlife Strike Reporting Form to Airside Management Centre, Changi Airport Group (email: [email protected]).

    Please refer to AIP Singapore page ENR 5.6-3.